Terms & Conditions

Please carefully review these terms and conditions before entering into any service agreement with VinIT Solution. When you submit payment or otherwise agree to receive services from VinIT Solution, you are stating that you have read and agree to these terms and conditions in full. If you choose not to agree to any or all of these terms and conditions, you are not eligible to receive initial service of any kind from VinIT Solution or its employees.

You agree that you understand that this agreement may be altered or amended at any time. You also agree that it is your responsibility to stay up to date on the current terms and conditions. VinIT Solution will notify you via any and all emails provided when any changes are made to these terms and conditions.

By receiving service from VinIT Solution you agree to the following (A) you are over the age of 18. (B) You are the sole owner of the device that is to be serviced. (C) The device to be serviced is not a work or shared office computer of any kind. (D)The information you have provided to VinIT Solution is completely accurate to the best of your knowledge (E0) you grant VinIT Solution and its employees the right to access your device for the purposes of completing agreed upon service.

RIGHT TO ACCESS AND MODIFY YOUR DEVICE SYSTEM FOR THE PURPOSES OF PERFORMING SERVICE

You agree to give VinIT Solution access to your device for the purposes of resolving any issues that you might be having. You agree to give the company rights to modify programs, files, and any other items contained within your device for the purposes of performing service on your device. You also agree that VinIT Solution has your authorization to download and install applications and programs on your machine, for the purposes of diagnosing and correcting issues that your device might be having and protecting it in the future. You agree that VinIT Solution shall not be held responsible under any circumstances for any corrupted or lost data or software. The repair session may be recorded for quality control or training purposes. Service on your device will be provided by VinIT Solution and its employees.

PAYMENT FOR SERVICES

You authorize VinIT Solution to charge the credit or debit card, or bank account, for services to be for either a flat fee, one-time cost, or a monthly recurring fee, depending on which service you have selected. If you select a monthly service package, further details and terms about the payment plan and duration of the service contract will be explained to you by a payment compliance service specialist at the time of registration. You will need to verbally agree to any monthly service plan before you are entered into a monthly service plan with recurring payment.

Monthly support fees range from $39.99 to $49.99 per month, depending on the service package selected. No monthly charges will occur unless a monthly service package has been agree to and recorded by a compliance service specialist. You agree that VinIT Solution has the right to charge the payment method used for initial payment for your monthly membership fees. You may change which card is used for your monthly membership fees at any time by contacting customer service at support@vinitsolution.com You may also have the option to change which day each month the charges will occur, at VinIT Solution’s sole discretion. If no request is made, you will be charged for monthly service on the same numerical calendar day each month, corresponding to the numerical date of first payment for services. Please see the services page for more details on which features are contained within each plan.

You agree that your payment method on file will continue to be charged monthly until the date of termination of your monthly service plan with VinIT Solution. You agree that you are responsible for any fees resulting in our service charged for internet usage or any other sort of data plan.

You agree not to engage in a chargeback or credit card charge dispute with the issuer of your credit or debit card once services has been rendered, and you agree to pay a penalty fee of 10% of the total amount paid for service if any such chargeback is initiated. You also agree to pay any attorneys or collections fees if a chargeback is initiated after services have been rendered or if any collection actions are necessary.

REFUND POLICY & COMPUTER REAPIR AGREEMENT

VinIT Solution will issue a full refund to any customer who requests cancellation of service before any work or service has been done on the customer’s device.

VinIT Solution will not issue a refund for any payments made for a previous month’s service as agreed upon with a monthly service plan, however VinIT Solution may issue a full or partial refund, at its sole discretion, for the most recent month’s monthly service fees.

VinIT Solution will issue a full refund for any services not performed as initially agreed upon, or if services were not able to be performed because of a lost connection or lost communication. However, VinIT Solution will not issue a refund once services have been completed as initially agreed upon. Once work has been performed on your device, VinIT Solution will, at its discretion, issue a full or partial refund only if the customer has not received service as agreed upon.

You agree that any requests for refund must be made with 5 calendar days from the date of initial service on your device. Within that 5 calendar day period, you have the right to inform VinIT Solution of any issues that were not correctly addressed or resolved when work was performed on your device. If you do not make a claim of any additional issues within the 5 calendar day window, you the customer waive the right to additional service for issues that arise at a later date.

If you the customer do report an issue with 5 calendar days from the date of service, VinIT Solution agrees to either submit a full refund if any unresolved issues cannot be corrected. VinIT Solution will take all possible action to remedy the problem on your device. However, if VinIT Solution cannot resolve the issue for any reason, it reserves the right to cancel the service agreement and issue a refund for services not rendered.

You, the customer, agree that you will not attempt to obtain a refund once your issue has been fully resolved and you have signed the service completion agreement.

This refund policy only applies to our one-time initial service and cleaning plans, which are outlined in section 1(A) below. For details about our monthly service plans, please read section 1(B).

CONTINUING SERVICE AND WARRANTY FOR ONE TIME SERVICE AND CLEANING PLANS

VinIT Solution will work with any customer, who paid for a one-time service and cleaning plan, for a period of up to 7 calendar days, at its discretion, to help resolve any lingering issues relating to the issue that the customer paid to resolve. VinIT Solution will not perform work or services relating to new or unrelated device issues that arise after the initial service date, unless the customer is covered by a month service plan. Any and all services provided with the 7 calendar day window from the date of original one time service plan payment are provided as a courtesy of VinIT Solution, and are not guaranteed or promised if VinIT Solution chooses not to exercise additional service.

Once VinIT Solution has completed service on your computer and has resolved any complaints and issues you might have been having, you agree that VinIT Solution is released from all liability of future computer issues that you might encounter. If an existing customer requests additional help or reports additional problems after the initial order of service has been completed, VinIT Solution will make reasonable efforts to assist the customer with any issue relating to the original problem that the customer was having.

VinIT Solution will not perform any additional work or services for any customer once a period of 7 calendar days has passed from the date of first paid service of a one-time cleaning and service plan. If a customer wishes to receive service from VinIT Solution at any point after 7 calendar days after the initial service, the customer must pay the standard rate for service based on VinIT Solution’s current pricing model, or subscribe to a monthly service plan.

You acknowledge that all services provided by VinIT Solution are limited to VinIT Solution’s regular business operating hours.

LIMITATION OF LIABILITY

VinIT Solution takes all possible steps and all necessary precautions to make sure that your computer is as safe as possible throughout the remote support session. However, the customer must be aware that some viruses and malicious software are designed specifically to cause harm or data loss upon uninstallation or deletion. The customer agrees that VinIT Solution shall not be held liable for any real or perceived damages in any amount more than the actual amount that was paid by the customer for services.

VinIT Solution will not engage in any behaviour that might harm the customer, and any and all damages claimed by the customer for computer or hardware, data loss, perceived profit loss, or any other related claims are not the responsibility of VinIT Solution or its employees. You agree that you enter into a service agreement with the VinIT Solution at your own risk, and any and all perceived or real losses that result from the service performed on your device are not the responsibility of VinIT Solution or any of its employees.